Sonesta Sales Platform (SSP) Powered by MeetingPackage
Welcome to the next sales chapter…The Sonesta Sales Platform or SSP, powered by MeetingPackage! SSP will take the place of Delphi & MeetingBroker, providing a much simpler, straight forward approach to logging group & catering booking details. Your time is valuable, using a simple system is critical to your properties success. In this training, you will learn how to access all your hotel’s group & catering leads & respond quickly to your customers.
Guest Relations Case Management Training - Managed Hotels Only
This course is designed for managed hotels only.
Group Direct
Group Direct is a centralized team of specialists who partner with your hotel to ramp up sales effectiveness by managing Groups & Meetings leads on your behalf. Group Direct specialists have direct access to your rates & inventory and are able to check availability, quote group rates, and book Groups & Meetings. Group Direct is available from 9am - 9pm (Eastern). This course takes about 20 minutes to complete.
Business Pass
This course is designed for Salespeople (both on- and off-property), Managers of salespeople (GMs & DoS), and those in revenue supporting roles (Front Desk Agents, Revenue Managers, and Corporate supporting roles).
Sonesta Travel Pass Overview
A detailed look into our award-winning Travel Pass loyalty program. The ins-and-outs of executing the program, including video scenarios and FAQs.
SMERFE
This course immerses you in Sonesta's 5 main brands. Be sure to complete and save the Certificate of Completion at the end of the course.
Guest Privacy and Safety Training
This course contains information on Guest Privacy and Safety.